Design for Survey Category Satisfaction
Surveys from the satisfaction categories are mainly used to conduct either customer surveys or also employee surveys. The medium is mostly an e-mail, which is why the design - i.e. the visual appearance - plays an important role here in addition to the wide range of question types.
Navigation for User - Survey
1. Question Around with Surveys 1.1. Creating a Survey 1.2. Design for Surveys 2. Design for Category Checklist 2.1. Question Types 2.2. Further options for questions 2.3. Branching 2.4. Attachments for Questions 2.5. Dynamically Display Answer Options 2.6. Actions and Tabs 3. Design for category Products 3.1. Design for Survey Category Products 3.2. Product Determination 4. Design for category Registered Products 5. Design for Competitors 6. Design for Competitor Products 7. Design for category Satisfaction 8. Validation Rules with Exceptions 9. Language Settings 10. Score 11. Follow Up Actions 11.1. Follow-up Tasks and Follow-up Tickets 11.2. Follow-Up Sales Quotes and Sales Orders 12. Question Bank 13. Usage of Surveys 14. Reporting on Surveys 14.1. Tab Results 14.2. Reports
You will find all common question types such as Matrix, Text, Date, Multiple-Choice, Numeric, etc. In the table below you will find an overview of which features you will find here as a supplement in comparison to the survey category Checklist or which features are not to be found in the category Satisfaction.
Section | Missing Features | Supplement Features |
General | · Previous Answers · Follow Up Task | – |
Design | – | Design such as Fonts, Colors, Logo, etc. |
Question Types | – | Equal |
Tabs | · Exceptions · Follow Up Actions | – |
So, the focus here is only on the design possibilities. Go to the Design tab of your survey. Here you can see the design options for your survey on the right side.
You can set the following design elements:
- Logo URL
- Header Font Size & Color
- Section Font Size & Color
- Question Font Size
- Answer Font Size
- Background Color
In the lower right corner of the Style section, you will see a preview of your customizations. Once you are satisfied with the layout, click the Apply button.
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The Customer Experience team at Camelot ITLab deals with exciting and challenging CRM related topics every day and serves a large portfolio of different customers from a wide range of industries. Trust in this collaboration and feel free to contact us at tlil@camelot-itlab.com.
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