Design for Survey Category Competitor Products
The olympia principle says that only the best is remembered and gets the most of the cake. Very few people go for silver and bronze. Therefore, it is important to constantly strive to improve your products so that they outshine those of your competitors. With the Competitor Products category survey, you have the opportunity to get specific answers about products so that you can submit improvement actions to your product management
Navigation for User - Survey
1. Question Around with Surveys 1.1. Creating a Survey 1.2. Design for Surveys 2. Design for Category Checklist 2.1. Question Types 2.2. Further options for questions 2.3. Branching 2.4. Attachments for Questions 2.5. Dynamically Display Answer Options 2.6. Actions and Tabs 3. Design for category Products 3.1. Design for Survey Category Products 3.2. Product Determination 4. Design for category Registered Products 5. Design for Competitors 6. Design for Competitor Products 7. Design for category Satisfaction 8. Validation Rules with Exceptions 9. Language Settings 10. Score 11. Follow Up Actions 11.1. Follow-up Tasks and Follow-up Tickets 11.2. Follow-Up Sales Quotes and Sales Orders 12. Question Bank 13. Usage of Surveys 14. Reporting on Surveys 14.1. Tab Results 14.2. Reports
After you have created your survey from this category, you can add the products in the Competitor Products tab using the Add button. For each product you see in the figure below, you will be asked the same question you add in the Design tab, which means all questions are competitor product related. There is the question type Competitor Product Extension Fields especially for this category, where you can add extension fields from this Business Object in your survey.
A survey of the Competitor Products category is very similar to a survey of the Products category. Here you can activate the Matrix View and the Penetration properties, as well as the Previous Runtime Products feature. An example visualization of how a survey for Competitor Products can look like can be seen in the following figure.
In the table below you will find an overview of which features you will find here as a supplement in comparison to the survey category Checklist or which features are not to be found in the category Competitor. As you may recognize, these are the same entries as in the survey for products.
Section | Missing Features | Supplement Features |
General | – | · Previous Runtime Products · Matrix · Pagination for Matrix View |
Design | – | · Competitor Product Extension Fields |
Question Types | – | · Competitor Products |
Tabs | – | – |
The Customer Experience team at Camelot ITLab deals with exciting and challenging CRM related topics every day and serves a large portfolio of different customers from a wide range of industries. Trust in this collaboration and feel free to contact us at tlil@camelot-itlab.com.
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